This month’s post is a little different. Here at Advantage we try to keep customer service as our top priority. It doesn’t always pan out as we plan, but it is always lovely when our customers notice the extra effort we try to put in.
The other day, this email arrived:
I visited your company with one of the older ladies that I help yesterday; Friday 12 July. It was about 4.00pm and she had a cord-operated blind that would roll down but refused to roll up. Our expectation was that she would be without the blind for about a week and that it might be costly.
Your staff, the receptionist, another more senior female staff member and a very knowledgeable male who joined in were fabulous. They shared a great sense of humour with a thoroughly professional understanding of the problem and how to fix it.
They quickly ascertained that the blind was not one yours, but none-the-less set to work identifying the fault and installing the part that would remedy the problem. We were amazed that within 15 minutes they had completed the task and fixed the blind.
Not only that but they gave me sufficient instruction in how to fit the blind at Judy’s home.
The whole experience was absolutely delightful and to Judy’s amazement it was also inexpensive. It made me very proud to have recommended you and your company. You have some very lovely and committed staff.
Just like my electric blinds they work beautifully.
Thank you so much for your kind words Mike. It really made the day of everyone in the office!