One of the benefits of choosing Advantage Screens & Blinds has always been quality, custom products which are made to your specifications and measured to fit your home. As we spend more time at home, privacy and security become more important, as does being comfortable and taking pleasure in our home environment.
However times of increased hygiene and social distancing can cause concerns when it comes to inviting our sales consultants and fitters into your precious home space. All our customers are important to us, so we have taken the following actions to ensure our time in your home causes you no alarm.
If you do have questions or concerns, please contact us on 4153 3322.
This month’s post is a little different. Here at Advantage we try to keep customer service as our top priority. It doesn’t always pan out as we plan, but it is always lovely when our customers notice the extra effort we try to put in.
The other day, this email arrived:
I visited your company with one of the older ladies that I help yesterday; Friday 12 July. It was about 4.00pm and she had a cord-operated blind that would roll down but refused to roll up. Our expectation was that she would be without the blind for about a week and that it might be costly.
Your staff, the receptionist, another more senior female staff member and a very knowledgeable male who joined in were fabulous. They shared a great sense of humour with a thoroughly professional understanding of the problem and how to fix it.
They quickly ascertained that the blind was not one yours, but none-the-less set to work identifying the fault and installing the part that would remedy the problem. We were amazed that within 15 minutes they had completed the task and fixed the blind.
Not only that but they gave me sufficient instruction in how to fit the blind at Judy’s home.
The whole experience was absolutely delightful and to Judy’s amazement it was also inexpensive. It made me very proud to have recommended you and your company. You have some very lovely and committed staff.
Just like my electric blinds they work beautifully.
Mike Bundaberg 4670
Thank you so much for your kind words Mike. It really made the day of everyone in the office!
Earlier this month the Super Expo was held at the Gold Coast Convention Centre. Held every three years, the expo brings together blind and awning industry to showcase the latest innovations and products.
Some of the Advantage Team were able to head to the Gold Coast to check it out.
Highlights included the Veri Shade display, seeing the new Louvolite range of internal blind fabrics, and the folding arm awning with lighting strips. What a great way to light up a patio area!
Here are some of the photos we took while there.
Keep your eyes peeled for the launch of the new Louvolite fabric range. As soon as we get our sample books we will launch the range. Some of the fabrics are simply stunning!
Updating the website was a great time to look back and think about everything that has lead to us being here today. We started small. Half a factory in size.
There have been ups and downs, hellos and goodbyes.
However with the support of family, friends and lovely customers, we have grown and expanded. Five factories, five towns, and one flood later, we find ourselves at today and looking forward to the future.